Refund policy
Cancellation Policy
In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e., you are making the purchase for purposes that can predominantly be attributed neither to your commercial nor to your independent professional activity, you have a right of cancellation in accordance with the following provisions.
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of cancellation, you must inform us
Company: Lösung CR GmbH
Address: Sauerbruchstr. 112
51375 Leverkusen, Germany.
Email:
Phone:
Fax:
of your decision to cancel this contract by means of an unambiguous declaration (e.g., a letter sent by post, fax, or email). You can use the attached model cancellation form for this purpose, although this is not mandatory.
To comply with the cancellation period, it is sufficient that you send your notification of exercising your right of cancellation before the expiry of the cancellation period.
Consequences of Cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us or to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
End of the cancellation policy
The right of cancellation does not apply
to the delivery of goods that are not prefabricated and whose production is based on an individual selection or specification by the consumer or which are clearly tailored to the consumer's personal needs,
to the delivery of goods that are liable to spoil quickly or whose expiration date would be quickly exceeded,
to the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,
to the delivery of goods that, due to their nature, were inseparably mixed with other goods after delivery, or
to the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest, and whose current value depends on fluctuations in the market over which the entrepreneur has no influence.
Please avoid damage and contamination. Please return the goods to us, if possible, in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to ensure adequate protection against transport damage. This will prevent claims for damages resulting from inadequate packaging.
Please call us at +49 (0) 174 1617 007 before returning the item to notify us of the return. This will enable us to allocate the item as quickly as possible.
Please note that the modalities specified in paragraphs 2 and 3 above are not a prerequisite for the effective exercise of the right of withdrawal.
In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e., you are making the purchase for purposes that can predominantly be attributed neither to your commercial nor to your independent professional activity, you have a right of cancellation in accordance with the following provisions.
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of cancellation, you must inform us
Company: Lösung CR GmbH
Address: Sauerbruchstr. 112
51375 Leverkusen, Germany.
Email:
Phone:
Fax:
of your decision to cancel this contract by means of an unambiguous declaration (e.g., a letter sent by post, fax, or email). You can use the attached model cancellation form for this purpose, although this is not mandatory.
To comply with the cancellation period, it is sufficient that you send your notification of exercising your right of cancellation before the expiry of the cancellation period.
Consequences of Cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us or to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
End of the cancellation policy
The right of cancellation does not apply
to the delivery of goods that are not prefabricated and whose production is based on an individual selection or specification by the consumer or which are clearly tailored to the consumer's personal needs,
to the delivery of goods that are liable to spoil quickly or whose expiration date would be quickly exceeded,
to the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,
to the delivery of goods that, due to their nature, were inseparably mixed with other goods after delivery, or
to the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest, and whose current value depends on fluctuations in the market over which the entrepreneur has no influence.
Please avoid damage and contamination. Please return the goods to us, if possible, in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to ensure adequate protection against transport damage. This will prevent claims for damages resulting from inadequate packaging.
Please call us at +49 (0) 174 1617 007 before returning the item to notify us of the return. This will enable us to allocate the item as quickly as possible.
Please note that the modalities specified in paragraphs 2 and 3 above are not a prerequisite for the effective exercise of the right of withdrawal.